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\nThread Well respects the creative work of others — the illustrator who drew a picture, the photographer who took it, the writer who wrote the words — and asks the same of everyone who uses threadwell.shop. This page explains how to tell us if you believe something on our site copies your copyrighted work, what information we need, and what we do next. It follows the notice-and-takedown process of the U.S. Digital Millennium Copyright Act (17 U.S.C. § 512) and works the same way for rights holders in Canada, Australia, New Zealand and elsewhere. For trademarks, logos, school crests and other non-copyright concerns, please see our Intellectual Property Policy instead.
\nThread Well is a single shop: we design our embroidery, write our own product descriptions and publish our own images. We do not host other sellers. That means most copyright questions about threadwell.shop concern one of three things:
\nIf you believe any of these copies your work without permission, this page is the right place to start. If instead you have found our designs or photos copied elsewhere, email us the link and we will follow up.
\nCopyright protects original creative expression, such as an illustration, a photograph or a passage of writing. It does not protect single letters, names, short common phrases, traditional monogram layouts or general ideas such as “a sweatshirt with flowers on it”. If your concern is about a brand name, a logo, a team mark or a school crest, that is usually a trademark matter, which our Intellectual Property Policy covers. If you are not sure whether your work is protected or whether a use is infringing, consider getting legal advice before contacting us, because notices are made under penalty of perjury.
\nTo be valid under 17 U.S.C. § 512(c)(3), your written notice must contain:
\nSend the notice to support@threadwell.shop with the subject line “Copyright notice”. Attachments such as screenshots or registration certificates are helpful but not required. Incomplete notices can delay our response, because we will need to write back and ask for the missing parts.
\n| Element | \nExample of what to write | \nIncluded? | \n
|---|---|---|
| Signature | \n“/s/ Jordan Example” or a scanned signature | \nRequired | \n
| Your work | \n“My watercolour ‘Morning Robin’, first published at the link below” | \nRequired | \n
| Material on our site | \n“The image on https://threadwell.shop/products/… second gallery image” | \nRequired | \n
| Contact details | \nName, postal address, phone, email | \nRequired | \n
| Good-faith statement | \n“I have a good-faith belief that this use is not authorised…” | \nRequired | \n
| Accuracy and authority statement | \n“…accurate, and under penalty of perjury I am the owner or authorised to act…” | \nRequired | \n
We confirm that your notice has arrived within 24 hours on business days. We then compare the material with your work. If the notice is complete and valid, we remove the material or disable access to it, and we email you to confirm what we did. If the material is a product design, we also stop offering that design while the matter is open. If the notice is missing required elements, we tell you what is missing so you can resend it.
\nCustomers write their own text for personalisation. If a notice concerns text a customer asked us to stitch — for example a long passage of lyrics typed into the Order notes box — we will not stitch that text for that customer or anyone else while the notice stands, and we will tell the customer that their request was affected by a copyright notice. We share your notice with them only as far as the law allows and withhold your personal contact details where we can.
\nIf material you provided was removed and you believe that was a mistake or a misidentification, you may send a counter-notification to the same address. Under 17 U.S.C. § 512(g)(3) it must include:
\nWe forward a valid counter-notification to the person who sent the original notice. If they do not tell us within 10 to 14 business days that they have filed a court action, we may restore the material.
\nUnder 17 U.S.C. § 512(f), anyone who knowingly and materially misrepresents that material is infringing, or that it was removed by mistake, may be liable for damages, including costs and legal fees. Please do not use this process to remove content you simply dislike, or to target another customer.
\nWe will not continue to accept personalisation requests from a customer who repeatedly asks us to stitch material that infringes someone’s copyright, and we may close the related account.
\nThread Well’s designs, product images and written content are protected too. If you find them copied on another website, marketplace or shop, we would be grateful if you sent us the link at support@threadwell.shop. You do not need to include anything else; we will take it from there.
\nAn illustrator believes the cardinal on one of our product previews was traced from her published drawing. She emails a notice with her signature, a link to her original post, the URL of our product page, her contact details and the two required statements. We confirm receipt, compare the two images side by side, and if the bird is copied we take the preview down, stop offering the design while we redraw it from scratch, and write back to tell her what we changed.
\nA publisher’s rights team notices that a customer asked us to stitch several lines from a recent novel across the back of a hoodie, and that we showed the text in an example photo. Their notice lists the book, the page and our URL. We remove the example image, decline that text for any future order, and let the customer know their personalisation could not be stitched as written — offering a different line, or a full refund if the piece has not yet been made.
\nA company writes that our “coffee club” design uses its name. Copyright notices are not the right route for names and logos, so we move the conversation to the process in our Intellectual Property Policy, review the concern there and reply with the outcome. Nothing is lost by sending it to the “wrong” page; we simply handle it under the right rules.
\nNo. The law requires your name and contact details so the other party can respond. We withhold your details from customers where the law allows.
\nNotices go to our support address and postal address listed on this page, which reach the people who run the shop.
\nYes. If we receive a counter-notification, we forward it to you as described in section 5.
\nA takedown applies to what appears on threadwell.shop and to future orders. We cannot recall a sweatshirt that has already been delivered to a customer, but we stop stitching the disputed design or text immediately and, where an affected order is still in production, we pause it and contact the customer before anything else is made.
\n| Stage | \nWho acts | \nTiming | \n
|---|---|---|
| Notice received | \nThread Well confirms receipt | \nWithin 24 hours on business days | \n
| Review | \nThread Well checks the notice and the material | \nAs soon as the notice is complete | \n
| Removal | \nThread Well removes or disables valid material and tells you | \nAfter a valid notice is confirmed | \n
| Counter-notification | \nThe affected person may respond; we forward it | \nAny time after removal | \n
| Possible restoration | \nThread Well may restore the material if no court action is reported | \n10 to 14 business days after forwarding | \n
Copyright notices and counter-notifications: support@threadwell.shop, subject “Copyright notice”, or by post to Thread Well, 7660 W Windrush Lane, Franklin, WI 53132, US. For everything else — an order, a size, a thread colour — visit Contact Us. See also our Terms of Service and Privacy Policy.
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